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Frequently Asked Questions

Our offices are open Monday through Friday, from 8:30 a.m. to 5:00 p.m. Appointments can be requested online or if you need an appointment immedaitely, you may contact 713.772.1200 or any of our offices.
If you have an emergency, please call 9-1-1. If your situation is non-emergent but you need to reach the surgeon on call outside of normal business hours, call 713-772-1200. We respectfully ask that you contact us during normal business hours, Monday- Friday 8:30AM-5PM for any routine calls about appointments and medication refills.
Please bring the following items to your appointment: 1. Completed New Patient Forms and Medical History form 2. Any x-rays or other imaging studies pertaining to your current condition 3. Referral from your primary care physician, if necessary. (Referrals are required for all patients covered by an HMO plan.) 4. Your insurance card 5. Picture identification (Required) 6. Co-pay, coinsurance or deductible amounts, if applicable.
We understand that there will be times when an appointment must be rescheduled due to unavoidable circumstances. Please call our office at least 24 hours prior to your appointment time so proper arrangements can be made and your visit can be rescheduled as soon as possible. Please also call 24 hours in advance of any cancellation. Please do not initiate a cancellation or reschedule request online, but call our office directly instead. Please note that we require 48-hour notice to reschedule or cancel surgical procedures.
We welcome the involvement of your family physician in your care plan. After you have recovered from surgery, you will return to your family physician for continuing medical care. If you require additional services, we are always available to provide you with our highly-skilled services.
Please complete the medical records release form. It can be emailed to customerservice@southwestsurgical.com or faxed to 713-255-6315. If you have questions regarding medical records, you may call 713-772-1200 extension 714. Allow 7-10 business days for receipt of medical records from date release is received by our office. You will be notified if there are any applicable fees prior to processing your medical record request.
The doctor/patient relationship is a privileged one. Communication between you and your doctor will not be disclosed to others without your written permission. Please read our privacy policy included in the new patient packet for more information.
To refill a current prescription, please contact your pharmacy directly and allow 48 hours to process your request. Please call our office if your prescription has expired.
We are happy you have chosen Southwest Surgical Associate to take part in your medical treatment. Whether you were referred by your primary physician, seen in the emergency room, or chose our practice on your own, we want you to know that we appreciate your business and are here to answer any questions you may have regarding your billing statement. Below are some of the most frequently asked questions we receive in our business office every day.
We do our best to ensure the statements we send out to our patients are accurate. However, we sometimes do not receive all the necessary information needed to bill your insurance carrier. If you are being seen in the office for the first time, please be sure to provide the front desk with your insurance id card and a picture id. They will verify your benefits with your carrier and enter the information into the system.
Even if you provided the hospital with your insurance information it is very important that you contact our office also to insure we have received the correct information. This information is not always forwarded to our office in a timely manner. You can notify our office by mail, by coming into one of our offices, by calling the business office at 713-772-1200, fax the business office at 713-255-6315 or by email at customerservice@southwestsurgical.com. We will need the patient name and date of birth, name of insurance plan(s), claims address and insurance company phone number, insurance identification number, group name and number if applicable. Please be sure to include your current contact number in case we have any questions. We will do our best to insure your charges are filed accurately to your insurance carrier first for reimbursement.
Each insurance plan has different benefits. Although some do pay 100% of the balance billed, most have deductibles, co-insurance and co pays. You are responsible for any amount not covered by your insurance plan. Please contact your carrier with any benefits questions you may have.
When you have a procedure done at the hospital, you will receive a statement from each department. For example, you may receive a bill from the radiologist, pathologist, anesthesiologist, assistant surgeon, consulting physicians and any other service provider who may have been asked to participate in your case. The hospital will also bill for its services separately. If you have questions regarding their statements, you will need to contact them directly as they are a separate entity from Southwest Surgical Associates, LLP and we can not access their billing records.
When you request a quote from our office for your procedure, please be aware that it is an ESTIMATE only. We can not give an exact quote for services that have not been provided as there may be unforeseen circumstances surrounding your case. For example, you are scheduled for a laparoscopic cholectomy but during the procedure, there is a complication and the surgeon must do an open cholectomy, the charges for the open procedure may be more than you were quoted. Those charges will be billed to your insurance carrier first, and then you will receive a statement for your portion after the insurance processes your claim. Another example is you are scheduled for hernia repair and the doctor notices a suspicious lesion on your liver. A biopsy may be done to insure there is no other medical issue that needs to be addressed. You will also be billed for those services. Again, we will bill the insurance carrier first. Our physicians pride themselves on the quality care they provide to our patients. Your health and safety are our number one concern.
When we bill the insurance company for your services, they may only pay part of the claim while the remaining charges are being reviewed. When this happens, you will receive a statement for the balance owed on the charges already processed. You should receive an EOB (explanations of benefits) from your insurance carrier showing the amount you are responsible for. This should match the balance on the statement you receive from our office. If it does not, please contact our office using one of the methods mentioned earlier and we will review the account. We may have to file an appeal for any remaining charges rejected by your carrier for any number of reasons. The appeals process can take 60 days or longer. Once the insurance has made their final determination, you will receive a statement for any balance owed.
Should you have any further concerns regarding your account please feel free to contact one of our billing analysts at 713-255-6300. Please be sure to have your insurance card available so we can insure all information has been billed correctly. We look forward to working with you.

Accepted Insurance Plan Listing

Below is a summary listing of the plans with which one or all of the physicians of Southwest Surgical Associates participate. Although SWSA makes every effort to be in-network as a group with the majority of the insurance plans, not all SWSA physicians are in-network at this time. This list is neither all-inclusive nor does it guarantee that all SWSA physicians are in-network. It is the responsibility of the patient to inquire about the participation of each physician prior to their visit to avoid excessive out-of-network responsibility imposed by the insurance carrier.

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Post Op Instructions

The most common post-operative issues are discussed in the instructions below. If you do not see post-operative instructions for your surgical procedure or if you have questions that are not addressed in the post-operative instructions, please contact our office.

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Financial Forms

Making financial arrangements for your medical care can be daunting for those without insurance coverage. The business office personnel at Southwest Surgical Associates can assist you with making a payment plan or other financial arrangements. Below are some of the applications for financial resources available to patients in our area. Southwest Surgical Associates is providing the applications below as a resource only. SWSA is not an intermediary of these programs. All of the above applications should be returned to the address listed on the application, not to SWSA. It is the patient’s responsiblitiy to follow-up with any application submitted. Contact our business office for more information.

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    • GENERAL SURGERY

      GENERAL SURGERY

      The physicians of Southwest Surgical Associates are all board-certified general surgeons, uniquely trained to provide specialized care for a wide-range of health concerns.

    • BARIATRIC SURGERY

      BARIATRIC SURGERY

      It’s about your HEALTH! An individual who is overweight is more likely to have health issues related to high blood pressure, diabetes, high cholesterol, sleep apnea and heart disease.

    • BREAST SURGERY/TREATMENTS

      BREAST SURGERY/TREATMENTS

      Our surgeons are experienced in treating an array of diseases including those of the breast, the group offers their patients specialized services focusing specifically on breast disease.